Frequently Asked Questions

Services

What Services Do You Provide?

I provide therapy services to individuals, couples, and families to people who are age 16 and older.

The terms “couples” and “family” are related to billing vocabulary. Please be assured, I welcome all types of relationships and family makeup into my practice. I am an LGBTQ+ ally.

Do You Prescribe Medication?

I do not prescribe medication. However, if you have a need for medication I can provide you sources for referrals and with the information for providers I have worked with in the past who have experience in trauma-informed care. And I am happy to coordinate care with them if you pursue this option.

Do You See People In Person/In An Office?

All services are done virtually via secure video through my Electronic Health Record (Simple Practice), with a backup using a Zoom.

I was fortunate to be able to help pioneer and pilot early virtual therapy practices and have been training and making use of telehealth since 2016.

How Will We Meet Online?

I currently am doing all sessions via my Electronic Health Record, Simple Practice. This program will send you a unique link for each session you are scheduled for.

Should the Simple Practice platform be down for some reason (a very rare occurrence), I have a professional and HIPAA compliant account through Zoom that we can use as. a backup.

Do You Have Openings?

It really depends! I am always scheduling free consultation calls, so someone interested in services can access my Client Portal at any time to set this initial free appointment up.

Once we discuss your needs, we can determine if I am the right fit for you and when we might be able to start services.

Sometimes I have immediate openings that will work with your schedule, but I also maintain a very short wait list that moves fairly quickly.

If You Don’t Have Any Openings, Where Can I Find Another Therapist?

You can try the following profile sites to find a provider. All of these can be filtered to show only those who accept your insurance and by their specialties.

• www.therapyden.com

• www.goodtherapy.org

• www.zencare.co 

• www.inclusivetherapists.com

Are you LGBTQI+ friendly?

Absolutely! I want to create a safe space for all whether it is in individual, couples, or family work. This is a space for everyone to explore themselves and their relationships with those in their lives regardless of any orientation or identity experience.

Do you work with people in consensually non-monogamous (CNM) relationships?

Yes, I routinely work with clients in individual, couples and family therapy who are already enagged in CNM relationships or are “poly-curious”. My goal is to support you and your partner in building the best relationship(s) for you, no matter what form that takes.

What Forms Of Payment Do You Accept?

I accept credit cards and FSA/HSA cards through my Credit Card Processor, Ivy Pay. You will receive a link once a start date for services has been agreed upon.

Payment is charged for and due the day prior to your scheduled appointment.

What Is Your Cancellation Policy?

To cancel a scheduled Psychotherapy session, a minimum of 48 hours in advance of your session is required. If prior and timely notification is not given, you will be charged the full session fee for the missed session. See my Cancellation Policy for more details.

Do You Accept Insurance?

I am considered an “out of network” provider, which means I am not contracted with any insurance policies. Being out of network allows me to minimize the amount of confidential information I am required to disclose to your insurance company and helps me to protect your privacy. It also allows us to determine what your course of care looks like, instead of being dictated by the insurance company.

Your insurance policy may have benefits for “out of network” care but every policy is different. If you are interested in seeking reimbursement through your insurance company, it is important you contact them directly to make sure you understand your individual policy.

When they do have out of network coverage, most insurance policies will reimburse a percentage of the service charged as long as they deem it “reasonable and customary.” You can look at a copy of my Good Faith Estimate for more information on service costs and billing codes.

I will provide a monthly invoice through my electronic health record called a “Super Bill.” This is what the insurance will require in order to reimburse for any covered services.

What Should I Ask My Carrier?

When you contact your insurance carrier, here are some ideas for information to gather (although this may not be a comprehensive list and I am not an expert on insurance coverage or an insurance broker).

• Do I have “out of network” benefits? If “Yes”:

• Does this include coverage for Behavioral Health and for Telehealth specifically?

• What is the reimbursement rate? What is the cap on that percentage per session?

• Is there a separate deductible and how much?

• Is there a co-insurance payment you are responsible for?

• Is there a limit on number of visits or coverage amount?

Why Choose to Pay Out of Pocket?

Some people prefer to pay out of pocket or privately for a number of reasons. Paying privately allows you greater freedom and choice in your health care because the insurance company is not dictating the treatment plan. Additionally, if paying privately, a mental health diagnosis is not required and your clinician does not have to prove that treatment is a "medical necessity." This means a mental health diagnosis will not become part of the medical record your insurance carrier is privy to or keeps track of throughout your life.

If you opt to seek reimbursement from your health insurance through your out of network benefits, they have a right to audit and request records in order to prove medical necessity. Should this occur, you will need to sign a release for me to provide them with this information.